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Thursday, November 20, 2014

Is Your Social Customer Service Ready for the Holiday Season?

Who doesn't love the holiday season, and for the retailers holiday season is the most important season of the year, but for customer service team's holiday season is the busiest season. It can be pretty hard for them to handle all the stress comes with hundreds and thousands of complaints and queries. Customers have very high hope from them for the quality and speed of services and now when the social media also comes in the play there is very little room for error.

Conversocial collected data from 500 US consumers about the impact of social customer service on their purchasing behavior. 
Source - Conversocial
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