When Sales and Marketing departments work as a team, both have the potential to achieve the success they have never imagined what they mi...
Tuesday, April 7, 2015
With the increasing user base of Instagram, You tube, Vine etc. the traditional social media is losing its touch. The ‘Y’ generation is more focused on using visual based social networks, so how to connect with them to improve customer service.
Can you use YouTube for customer service? Yes why not. In depth tutorials, videos of “how to troubleshoot” etc. are the ways in which YouTube can be used to create better user experience and provide better customer service.
Rather than explain problem over chat or sending email to wouldn’t it be nice to just take a picture or create a vine of the problem and share it directly with an IT specialist? This is much more efficient than less time consuming than describing your problem, also the support specialist can provide instructions in same way.
How other social networks can be used to improve customer service, here is a infographic created by Gryffin Media to explain how?
Source - Gryffin Media
About the Author :
Digital Marketing Strategist | Inbound Marketer |
| Growth Hacking Enthusiast | Email Service Provider|